About Kaeru CX
WE WERE THE ONESMISSING THE CALLS.THEN WE FIXED IT.
Boosting customer retention is not a slogan we bought. It is on our logo because it is the only thing we have ever sold. We were small service business owners first — juggling the crew, the quotes, the phone, and dinner — and we built this to get out from under it.
Founder video — coming soon
The origin
WE RAN A POND BUSINESS.IT RAN US.
Ponds and water features. Good work, real demand, and a to-do list that never ended. If you own a small service company you know the drill: you are the estimator, the dispatcher, the collections department, and the guy in the mud, often before lunch. Calls came in while our hands were full. Quotes sat. Somebody followed up eventually, usually too late.
So we automated our own shop. Missed calls got answered. Every lead landed in one place with a next step attached. Follow-up ran whether we remembered it or not. What we got back was not just more booked work. It was organization, a customer experience we were proud of, and a business that stopped needing us to be awake to function.
Growth. Happier customers.
And more family time.
That last one is the whole point. Nobody starts a service business hoping to spend Saturday chasing voicemails. Our mission is simple: hand other owners the same tools and strategies that gave us our evenings back.
Why Kaeru?
Kaeru means frog.
It also means to return.
Yes, we named the company after a frog. In Japan the frog is a symbol of good fortune, and the word doubles as “to return.” We liked that too much to pass it up — because the work is returning to basics: exceptional customer experiences and processes that do not waste anyone’s day.
Quirky? A little. Accurate? Completely.
- Good fortune returns
- Customers return
- Your time returns
YOU KNOW WHERETHE LEAKS ARE.
Tell us how leads reach you today and we will tell you straight which of our two systems fits — or if neither does.